Privacy Policy

MetaPlanet Group operates this website and the client portal from Basseterre, St. Kitts & Nevis. For any privacy question or request, email info@metaplanetgroup.com.

• Inquiries. When you use the contact form we collect your name, email address, optional phone number, the type of inquiry and your message.
• Live chat. If you use the chat widget, the messages and any details you choose to give are processed by our chat provider.
• Client accounts. Clients sign in with an email address and password. The portal displays trading-account information such as balances, positions, trades, statements and fee records for the accounts linked to that client.
• Payments. Card payments are handled by our payment processor. We receive confirmation and a record of the payment; we do not receive or store full card numbers.
• Technical data.Our hosting and security systems log standard technical information such as IP address, browser type and pages requested. We use essential cookies to keep clients signed in, and your browser’s local storage to remember display preferences such as paused motion.

• To respond to inquiries and provide client support.
• To operate the client portal, reporting, statements and billing.
• To keep the website and client accounts secure and to prevent abuse.
• To meet legal, accounting and record-keeping obligations.

We do not sell personal information, and we do not use it for third-party advertising.

We rely on carefully chosen providers to run the service, including website hosting, database and authentication, email delivery, live chat, payment processing (Stripe) and trading-data connectivity. They process information on our behalf, only as needed to provide their service, and may do so in countries other than your own.

We keep personal information only as long as needed for the purposes above or as required by law. Access to client data is restricted by role, connections are encrypted in transit, and client portal data is protected by per-account access rules. No system is perfectly secure; please use a strong, unique password and tell us promptly if you suspect unauthorised access.

You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email info@metaplanetgroup.com and we will respond within a reasonable time. We may need to verify your identity first.

This website and our services are intended for adults. We do not knowingly collect information from minors.

We may update this policy from time to time. The date at the top of the page shows when it was last changed. See also our Terms of Service and Risk Disclosure.